Originally Posted by OFFlyer
The couple of times I have had success it was by calling the hotel prior to arrival (but same day so they would have some idea og available rooms) and state that I had a reservation, I am EBG and what upgrades do you have for me. No usccess at all in Stockholm though.
It is quite a hassle to call and inform and state everything, which should happen automatically. If they have rooms available and they see that there is an EBG coming in then without any prior arrangements they should just give the benefits the traveller is entitled to.