Originally Posted by dash
I have recently experienced this "new" policy as well. I have tried to have the stay shortened and alas, the nightly rate increases.
Extremely frustrating.
I am at odds end too!
Hopefully; someone will post a solution; or possibly Marriott will change back the policy if there are more situations like this where guests are complaining enough.
Dash
Actually this isn't a new policy, as long as your stay doesn't add a night which wasn't in your original reservation you should be able to book the same rate at the same $$$....I'm fairly sure that is the case this time too but Residence Inn's are a little different where their rates are discounted based upon the length of a guests stay, in this case it sounds like the guest is no longer staying long enough to get the same discount as before but I'm sure they are still recieving the same rate but with a different discount
BTW: if your stay is M-F and you shorten it to M-Th or T-F you should recieve the same rate but if you add a night or add/drop a night you could end up with different rate ie M-F becomes S-Th or T-Sa could results in a different rate, the exception to this is rates/brands which are discounted based upon the length of a guests stay or rates which are only available on specific nights