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Old Jan 28, 2006 | 12:11 pm
  #18  
Tmpy
20 Years on Site
 
Join Date: Sep 2003
Location: MDT, PHL, BWI
Programs: HH Diamond, Starwood Platinum
Posts: 306
[QUOTE=deant]I just reached slightly over the 2,500 point mark. For the last couple of days, I have tried to redeem for the 2,500 HHonors points. It will not allow me to do it saying that I do not have enough points.

Has anyone else had this problem?[/QUOTE


It has happened to me but for a different reward. I couldn't understand why my acct. said I had 3300 pts but I wasn't able to redeem a reward that cost 3250 pts. I emailed my points and they did respond (although it took a few days) and stated that some of my points were "pending" therefore not actually available for use. I had to wait approx 2 weeks before the points were all posted and available to redeem.
Check your acct statement for the last few months and see if any points are pending. That might be the problem.
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