I flew with him last year and vividly remember it as a great experience on what otherwise could have been a cruddy flight. We had a 2-hour ATC ground hold so we taxied out to a holding pad, shut down, and he had the F/As play movies (which were not normally shown on this 2 hour flight) and serve the F cabin dinner (very appropriate given the time of night we ultimately took off and landed). Capt. Flanagan was very thorough about keeping everyone advised of the status of the delay and making the best of the situation. At least twice during the ground stop he walked through the cabin, stopping to shake hands and talk with anyone who had questions about the flight, the a/c, UA in general, etc. Overall a great ambassador for UA. ^