Originally Posted by Warrenlm
Thanks, ezmonee, for the explanation. When you say "swipe" I think you're talking about activity at the rental location. My comments were generally oriented toward record changes being done with telephone agents before the trip, when I ask that a record be set up for preferred service that apparently had not retained my wizard number. I think your para 3 provides the key...that some agents have empowerment capabilities to override the system's attempt to replace the AWD.
Any agent at the res center can input the wizard number prior to your arrival. however if your reservation is a "prepaid" package such as priceline or hotwire or a package from a travel agency that has vouchers (or even united miles vouchers), a wizard number cannot be added to the profile. Doing so would negate the prepaid aspect of the reservation and put the full price onto your card even though you already paid. As such the system specifically prevents this. They can put the wizard number in the reservation, but it wont trigger a preferred service preprint.
If you booked a reservation and forgot to put your wizard number into it, you can call in advance and have them put it in, but depending on how it gets put it, it could clobber your reservation information and change your rate under the same processes as explained above. to couple with my previous post, lets tie this in with rates.
You have a reservation, made well in advance, under a tier 1 rate code *lowest price* . a few weeks from rental, you realize that you didnt put in the wizard number, or your flight number changes, and you call the reservation center to correct it.
Simply correcting it will pull up a screen saying "a price change will occurr. Please verify that this is what the customer wants."