Here is the truth of it.

1> If you do not have a wizard number ALREADY in your reservation, swiping the credit card in the profile will bring up your wizard number and AWD code in your profile, overriding the reservation rates and AWD (as I previously indicated). After my last post I got clarification from the Res Center and they stated that the reason the AWD overrides when you dont give the wizard number is to prevent agents from "walking up" reservations and giving them higher rates because the renter "didnt know or forgot that they are eligible for their corporate discount". If it detects that you are an eligible renter and the agent hasnt already identified your Wizard status, the computer recognizes it.

scenario.

Joe smith makes a reservation. Doesnt present his wizard number. Rents a car. Swipes the credit card and the credit card swiped in the reservation matches the profile, so the computer "helps" the customer and agent by making sure their "perferred" rate code and discounts are applied. Sometimes the customer gets a better rate, sometimes the customer gets a worse rate, but the computer assumed that since you took the time to create a profile, that you want to use the profile.

Joe Johnson makes a reservation, but presents his wizard number at the counter. the computer realizes that "the customer knew that he was getting a specific rate and chose to ignore their profile for the sake of that rate for whatever reason" and doesnt override, saying "if the customer presented the Wizard code,t hen the customer and the agent knew of all eligible discounts and chose to stick with the reservation.




2> If your wizard number is NOT in your reservation and you give the agent your wizard number when you walk up before they begin the transaction and before you rent the car, the original reservation AWD and rates will stick.

3> If the agent is crafty enough, anything is possible, however if a particular location is sold out on the rate code/car class that you reserved and you wanted to change the reservation (lets say several days from pickup when the reservation was made months ago), sometimes just adding the wizard number can change the rate. Our system goes down once a month for changes to the system and with each shutdown that problem is becoming more and more rare, but some rate code and city combinations still posess the flaw. If you call the 800 number, they will fix it using their empowerment guidelines.

So if you book a reservation, use a specific awd code, and do not include your wizard number that the time of rental AND you dont want to credit your Wizard you either need to use a different credit card at checkin (you can change it at checkout) or if you do want credit, you need to remember to give them your wizard number when you go to the counter at the beginning of the transaction. For this reason I advocate Storing your Wizard number in your Cell Phone, in case your bad about memorizing it.