I don't want to seem snappy, but the Business Elite features that you mention did not work during the second half our our 17 flight. No movies, no drinks, the teenage flight attendants took the pillows and blankets, no water (that's really important). Yes, there was radio. I did mention the seat difference. But when it comes down to the bottom line customer service, there was no difference between how the BE was treated versus coach on this particular flight, on this particular day. If you work for Delta, I don't mean to hurt your feelings, but I would rather put up with a snooty French flight attendant that the inexperienced snippy "Miami Beach bound for the weekend, we only volunteered to take on this flight because there were no flights from JFK" attendants that we had.