Does anyone else do Idine for thier kids?

I have a problem - my son's miles had not been posting and (my bad) I did not read the T&C carefully that they must be 18 years old (he is not). They said that they could not talk not to me only the account holder and I told them that would be difficult since he was only 4. Apparently they put this note in our record and moved him back to a tier 2 instea of tier 1 earning level.

He had over 4000 miles waiting to post for December - what should I do? Ask that they move the miles to me?


Any suggestions???

Thanks