Originally Posted by farci
If they cancel they are also legally obliged to refund the taxes ...
But, look closely at their Terms & Conditions - there's an 'admin charge' of GB£20 or equivalent per flight for refunds and the average tax charge is - GB£11!
Latest score: Passenger 0:1 Ryanair
An admin charge of GB£20 is more than what some of the flights cost. That's doesn't seem like a bargain.
That's exactly the point. Most of us accept the 'flying bus' limitations of low cost airlines. But in Ryanair's case, not refunding statutory taxes & charges is actually a profit centre.
Until there is head-to-head competition amongst LCA's - as is now happening in the US - Ryanair will continue to treat passengers as units of profit rather than providing a service which might build loyalty