Originally Posted by andrzej
It's simple......
are you having a hard time understanding the advice given here?
LOT CSR could tell you what they tell you, none of it is true.
You are entitled to a full refund. This option has nothing to do with a non-refundable ticket...... NOTHING!
If you reply, stating that that's not possible, according to LOT CSR, then you're not listening and we're wasting our time here making suggestions.
The regulations are the same whether it's EU or US.
andrzej, what is the basis for your accusation? It seems the OP is following exactly the advice given on this board. He is also (understandably) upset about the continuous behaviour of LOT. After all, knowing your rights is one thing, getting back your money another.
Is it a personal problem for you, that people report here about the national Polish Airline screwing up so badly? Then I can only tell you, they actually screw up a lot and they are always very reluctant to correct their own mistakes.
I currently have an unbelieveable case of lost luggage with them, where they also don't want to play according to the rules!