Originally Posted by andrzej
It's simple......
are you having a hard time understanding the advice given here?
LOT CSR could tell you what they tell you, none of it is true.
You are entitled to a full refund. This option has nothing to do with a non-refundable ticket...... NOTHING!
If you reply, stating that that's not possible, according to LOT CSR, then you're not listening and we're wasting our time here making suggestions.
The regulations are the same whether it's EU or US.
I can't understand why you would respond to the OP in this rude manner. Suggest you refrain from posting if you have a problem with this thread or the OP.