Originally Posted by miauru
The credit company started the dispute but the result can take 6 weeks and longer.
The position of LOT: the ticket is not refundable and not reroutable so we should fly on the date choosen by LOT, live in the airport or loose money
It's simple......
are you having a hard time understanding the advice given here?
LOT CSR could tell you what they tell you, none of it is true.
You are entitled to a full refund. This option has nothing to do with a non-refundable ticket...... NOTHING!
If you reply, stating that that's not possible, according to LOT CSR, then you're not listening and we're wasting our time here making suggestions.
The regulations are the same whether it's EU or US.