Like so many of DL's recent "enhancements" to its SkyMiles Program, SkyTeam is an illusion. After waiting too long to form strategic alliances, DL cobbled together this joke of a program. You now have a choice of an airline which is renowned for atrocious customer service and a "you bet your life" carrier. In years to come, DL's management over the past few years will be a casebook study of how the rush to short-term profit erodes long term success.