Please help with MBNA!
Okay, I'm part of platinum plus miles and the rewards chart goes by dollars--so in this case, im trying to book an open-jaw and the credit they will give me towards it is $300.00.
I'm pulling up the fare ONT-IND-SFO of $306.80 on both AA and ITA.
The MBNA people on the phone insist its $381.80 for the EXACT SAME FLIGHTS and say "this is through our system and this it what pulls up."
"Fares change all the time sir, even in the middle of a booking" like I'm a moron.
I've tried arguing with them, giving them fare codes, etc. and they are basically at a take it or leave it position.
I'm so angry! They always seem to have higher prices than what one can find elsewhere JUST so they can get more points/$ out of me!
Has anyone dealt with them? What can i do?!