I signed up for the Chase Continental credit card in May 2004. On the one year anniversary I was supposed to receive President's Club passes and travel discount certificates. I let the requisite 8-10 weeks pass and still received nothing. I started calling in September and had referrals put in on my problem. I've now probably called about five times if not more, spoken to several supervisors, and still have gotten nowhere. I've been told further referrals were put in, that I would receive letters with the bonuses or telling me when the bonuses would arrive. I haven't even received those letters. I've had supervisors tell me they were going to find out more and call me back. No one has called back. (I've got another one of these callbacks pending now.)

So the one year was in May and here we are, almost in December. I'm really really aggravated with this, especially because I travel on Continental a lot and have already had opportunities when those bonuses could have been used.

Has anyone else had this problem? Any suggestions on what to do?