Originally Posted by AAaLot
In surmmary for non-status I would claim the system did not work as good as pre-assigining seats on the way there and as good as pre-assigned seats on the way back.
If you have a system for pre-allocating seats, it only works well for those who are allocated seats when there are still seats available that fit their needs. Those who aren't may still suffer
this fate, to take one anecdotal example. In that case, it doesn't matter whether it was the travel agent or the airline that stuffed up - their seats were still rubbish whoever was at fault. At least the QF non-allocation system would have given this family a fair crack of the whip by allocating seats together.