Originally Posted by go go girl
They have contact information in the reservations, I would think it would be a courtesy that they should extend to their passengers to let them know of cancellations
Originally Posted by Threy
They normally do, but with the weather situation in parts of Western Europe on Friday and even today they probably do not have the capacity to call some of the ten thousand people within such a short time...
However it looks like they rerouted your family very professionally ^
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I agree. This is not a "normal" cancellation, this has to do with very many passengers.
Originally Posted by go go girl
--especially for their elite members--they are Platinum(nwa).
And they have more right to know about cancellations than ordinary travellers?