in short, your screwed. msg me directly and ill try to help.
Even if the employee told you "I will let this slip by this one time.", All businesses have the right to correct billing errors. That is how they would play this in court or arbitration. Then the judge would say "did you accept the car, "premimum class" for X number of days, which is listed as XX.XX per day?"
you would have to say yes. You would argue that you have a signed agreement, then avis would present the agreement addendum, located on the inside of the rental jacket, for which the signed contract refers to. In there, it states that your rate is subject to audit. No matter what, you must pay for the rate that you originally signed, if you have not done so already. Then the difference could be negotated. How you do that is up to you, but I would pay the undisputed portion, then using a rate for a similiar time of year, similar length of time, apply an AWD code that you are eligible for, and pay that portion.
Dont admit wrongdoing, tell them that it was a misunderstanding and you are paying for the portion that you owe based on a similar rate that you are eligible for.
In either case, you are probably on the Do not Rent list. Getting off that list will prove more difficult. This is a good example for everyone why its extremely risky to use the a153700 code.
Originally Posted by littleAlyssa
We used the Avis coupon code A153700 at the end of August to reserve a premium car, without knowing that this was the employee discount code because our friend passed it to us. At the time of pick up, the agent told us we were not eligible for this code. However he did let us used it and we signed the contract. A week later when we returned the car, they took the code away and basically doubled the price. We felt it absurd and didn't sign the 2nd contract. Now we got collection letter from Avis asking for payment for the additional charges.
My question is, is this one worth fighting for? Does the first rental agreement become binding contract once it signed? There is no clause in that contract that said anything about coupon codes. Can they trick customer with a cheap rate at front to get more business, then jack up the price afterwards?
Thanks for sharing your thoughts.