Originally Posted by drjhwang
I recently tried using an entertainment book e-cert ($ off), and united.com gave me the same error message whenever I tried to create a multicity booking. When I called United phone support, they said my routing (BOS-SFO-PDX-SEA-PDX-SFO-BOS) was "not a roundtrip" because the stops weren't in hub cities and therefore did not qualify for a discount.
That sounds kind of like a crock to me. That is a RT from BOS to SEA with some connections. In recent promotions, there has been very specific language about roundtrips, such as this from the DC bonus offer:
"roundtrip travel is defined as travel from an origin city to a destination city with return travel beginning in the outbound destination city back to the first origin city"
I would say your flights qualify under ths definition (which I know is not binding because it is part of a promo). I will tout the FT motto, keep calling until you get someone who will give you the answer you are looking for.