jeffreyt

I'm glad you can justify the actions of the FA and I'm glad you don't think your money is good enough to receive proper service. I can't. When I pay for a first or business class seat, I pay for the service and not just the seat. I would request compensation between the difference in business class and coach fares (both paid and mileage rewards) and I would ask for the termination of the employee. AA's a brand fighting for survival. Why they continue to employ people like this is beyond me. You do a disservice to everyone that flies - including fellow FAs - by allowing this to continue and not report it.