Originally Posted by nwaflygirl
To respond to the question regarding training received: At NWA, the answer is absolutely none. As a matter of fact, the service aspect of the job is something that we barely even touch on in training. During the six week initial training class, one Saturday afternoon was set aside for service (and related) training. I suppose that assume we will receive the necessary skills on the job.
We are told to be cognizant of intoxicated passengers upon boarding, but that is about as far as it goes. It generally isn't a big problem. In my 10 years, I've never cut anyone off, and have been serving liquor for about double that length of time. Maybe I'm just lucky, but I just don't hear of it happening a whole lot.
To the OP- MSP-SEA is longer than three hours. You don't say the size of the passenger, this makes a world of difference. Also, since you don't drink, you probably arent' aware, but the wine glasses are tiny glasses. Really, I don't think an ice cube would fit inside of it. Besides all of this, I am curious-what caused you to focus on his beverage habits so intently? You say he was quiet, so that can't be it. Was he rude? Slovenly?
I would believe it. I had the misfortune to be on a (connecting) MSP-LAS flight at the end of Sept. The passenger in the window seat arrived late (likely from the club from the alcoholic smell). He proceded to be served three mixed drinks and two glasses of red wine as he became increasingly noisy. I tried to ignore him but that was not possible as he wanted to 'chat'. My arm was black and blue from his poking - the FAs came by three times to ask him to be quiet - but that's not much help when he was already 'out of it'. It was a most unpleasant trip - and there was nowhere to move as the plane was absolutely full (heck, I would have taken the middle seat in the last row at one point). The FA was sympathetic but as he had already been served too much, there wasn't a whole lot she could do except hope he didn't create more of an uproar. As a cute side note, when I got off - a younger businessman caught up with me and said he hoped I could get a refund for that flight as it was pretty awful... wish he had offered to switch seats with me, maybe he could have shut the guy up.