FlyerTalk Forums - View Single Post - Time to move on...
View Single Post
Old Sep 27, 2005 | 1:27 pm
  #2  
SAPMAN
10 Countries Visited20 Countries Visited30 Countries Visited
 
Join Date: Oct 1999
Location: OH & NV
Programs: AA Lifetime Plat, WN CP, Latin Pass Bonus
Posts: 3,711
Yes, likely best to leave the past behind.

I did not think GP/LP did anything illegal (I have no idea on the facts behind the cr. card fraud issue), but think the biggest concern among FlyerTalk members is the lack of communication to its Customers. When they changed terms and conditions, they did not notify anyone even though they had email addresses and mail addresses. Furthermore, if they have been monitoring this board for some time, why not at least post the changes to their program - such as the drastic one last June? There have been hundreds of questions on the program over the past years which they could have saved a ton of phone calls (and time of their agents) by just posting an answer.

Yes, it was a "too good to be true" deal, which is why they cut off the program suddenly to those that had already signed up for the LP FF program. But they were the ones that developed and published it, so I have no regrets.

As to people on FT hiding behind "fake" names, that is the way FT is set up. From what I heard many who sent in letters, emails, etc. on various issues, including myself (with their real name) did not get any replies. And many promised phone calls were never returned. So there were attempts for direct contact that were apparently never completed.

Well, enough of this. I have no major personal complaints, but think their threat of legal action is uncalled for and unjustified -- and shows their lack of customer relations.
SAPMAN is offline