Originally Posted by Blue Roman
Stayed at the Hilton Heathrow last night and currently at Hilton Zurich Airport, all on awards.
Heathrow did not give me an upgrade to thier Executive floor, (they never did anyway(, but gave me access to the exec lounge. They were good enough to place 4 apples in my room though. (must have thought a horse was stopping in the room(
Zurich Airport was great, Exec room and lounge access plus water and goodies in the room.
Strange how things differ though from hotel to hotel / there appears to be no consistency. Spoke to a junior manager, though, who was having a drink after his shift at Heathrow and he stated quite a few GM-s were concerned about the exec lounges and the fact that people were using them solely to eat free and drink free / big time, and the fact that it was having an impact on revenue.
The last paragraph of this posting does not reflect the opinions of the writer / by the way
Maybe if hotel restaurant and room service prices weren't out of line with reality, more people would use them. But given the choice of walking down the block for $5 hamburger or getting a $10 hamburger from the hotel restaurant or a $15 hamburger from room service, most people are going to do the former.