Originally Posted by GUWonder
"Next best available room type from the one they have booked"? It sounds like a devaluation in practice yet again. It sounds more like a one category upgrade. Did I get that right?
These are exactly the words used at my checkin at the caledonian Edinburgh.
I had booked a standard and they upgraded me to a deluxe.just one category up-when they were clearly not full.
After a big fuss I was given a castle view-with aircon.
I do hope the cavalieri and the ADT paris do not adopt this strategy