Originally Posted by perkythedog
It is certain there is a new directive (at least sent to the Berlin Hilton), that starting June 1 this year, the standard treatment obtained on all previous visits of upgrade to Ex Floor and Lounge access was a given for Diamonds has ceased for all European and African Hiltons. I am (perhaps was) a very active doamond (on rolling tier I am good till December before I fall below threshhold) so it has nothing to do with activity but again some change in policy. I am just trying to find out what the directive actually says, couldn't quite get the scoop from the front desk in the short time I had.
I did get the free breakfast but I seriously doubt that aspect could ever change. If this becomes an option that what is the benefit of Diamond vs Gold?
Stayed at the Hilton Heathrow last night and currently at Hilton Zurich Airport, all on awards.
Heathrow did not give me an upgrade to thier Executive floor, (they never did anyway(, but gave me access to the exec lounge. They were good enough to place 4 apples in my room though. (must have thought a horse was stopping in the room(
Zurich Airport was great, Exec room and lounge access plus water and goodies in the room.
Strange how things differ though from hotel to hotel / there appears to be no consistency. Spoke to a junior manager, though, who was having a drink after his shift at Heathrow and he stated quite a few GM-s were concerned about the exec lounges and the fact that people were using them solely to eat free and drink free / big time, and the fact that it was having an impact on revenue.
The last paragraph of this posting does not reflect the opinions of the writer / by the way