Chase is the pits. The Bonus Pack was to be sent after 6 months of having the card as per the offer. Several calls to CS later (have had the card almost a full year) to no avail; they act totally ignorant about the offer, know not what the Bonus Pack is, and say to call not Chase, but CO, to get it (NOT!). Had a problem with them on another card of theirs, which they likewise ignored. Plan to dump the card before another annual fee hits.