Originally Posted by nako
Again, this is posted HHonors policy, where lounge access or breakfast is a published benefit for Diamonds at Hiltons within the United States.
Personally, I'm surprised that the Diamond Desk is surprised, because it implies that they don't know that breakfast/lounge access is not a published benefit for Diamonds at international Hiltons, either.
Mike
I am not surprised. The Diamond Desk (in the US) is increasingly staffed by incompetents by measure of responses I've received from many of its CSRs. Furthermore, "Hilton International" and "Hilton US" have a rather weird relationship so what one does and what the other does is not always in perfect alignment. (That may be a partial explanation on why the stated benefits are different "overseas" than "domestically". Regardless, in practice, the benefits seemed to have been better "overseas" than in the US these past few years.)
Policy or not, the trend appears to be that, in practice, there is a decline in benefits -- especially at some properties. Too many areas of decline in service/benefits received does a trend make?