Here’s the situation:

I booked my normal cheap city view rate for a kind non-smoking. When I checked in I was given a king, N/S, ocean view – no problem. When I went to get on the internet, I found the phone nor internet was working in the room.

I went to the front desk and was given the option of waiting for engineering (1 hour at least) or change rooms. Needing the internet within the hour I choose to change rooms. Then I found out I would either have to take a double room or a smoking room – this made me ask the question, what if I did not want the upgrade and asked for my city view room?

Would this have been against my room guarantee?

After about 30 min of putting up a fight, they tried to make me feel bad by saying I “was bumping someone out of their room.” I ended up in a king, N/S, with internet, but 1 phone working.