Originally Posted by srk123
As a Gold, I had an 3-nt award stay in July. At first they denied me lounge access, but after I politely insisted on it and told them I am entitled to it as a Gold, they promised to get back to me shortly about it.
Golds are
not entitled to lounge access in non-US/Canada Hiltons. Posting things like this only perpetuates the misinformation.
Again, this is the policy:
At Hilton Family hotels outside the U.S. and Canada that have upgraded accommodation, Gold and Diamond VIPs will be upgraded to Executive Level or to the next best available room type. Upgraded rooms are subject to availability. At hotels that do not have upgraded types of accommodation, Gold and Diamond VIPs will receive additional amenities and/or services, which vary by property.
Nowhere in the policy does it say anything about breakfast or lounge access. So while it's under the discretion of non-US/Canada Hiltons to offer breakfast or lounge access, it's by no means an entitlement.
Mike