As a Gold, I had an 3-nt award stay in July. At first they denied me lounge access, but after I politely insisted on it and told them I am entitled to it as a Gold, they promised to get back to me shortly about it. Thirty minutes later, they called my room and gave me lounge access and asked me to come down to give me a new key to reflect this. Lounge was in the basement, but breakfast was good. Free computer with hi-speed internet available all day until 10:30 pm.