Originally Posted by nako
Given the policy (which I quoted back, IIRC, in post 2), how are they misinterpreting the T&C? The policy guarantees either an upgrade or a "special amenity" if said upgrade is not available. There is nothing that guarantees either breakfast or lounge access.
Mike
Perhaps the term I should have used is "using the literal interpretation" of the T&C.
Not withstanding if memory serves I do recall Adam Burke posting here saying quite catagorically that Gold and Diamonds should/would be provided with Continental breakfast even if lounge access is not given or available.
Perhaps I have been lucky with perhaps 25 European stays the only hotel to deny me breakfast ( they claimed they had upgrade me.. to a crappy room on the 9th floor) was the Hilton Luxembourg and after I filled in one of those guest revue cards I received a letter of apology from some HH guy in Germany.
mike