Originally Posted by MIKESILV
That being said, it seems problems similar to this always seem to occur with properties in the UK and Germany and I think is due to individual hotels misinterpreting the T&C rather than a change in HH policy.
Given the policy (which I quoted back, IIRC, in post 2), how are they misinterpreting the T&C? The policy guarantees either an upgrade or a "special amenity" if said upgrade is not available. There is nothing that guarantees either breakfast or lounge access.
Mike