I just stayed at the Hilton Munich Park and was denied access to the executive lounge as a Diamond member. The desk staff told me that this is the policy and all European Hiltons now follow this policy. However, this was not the case with several other European Hiltons I stayed at within the past week. The letter explaining the new policy is as follows:

Dear Guest,

Access to the Executive Lounge goes hand-in-hand with having a room on the Executive Floor. This can be done by PAYING FOR IT or by receiving an upgrade due to Gold or Diamond VIP status.

Most of our Gold & Diamond VIP's have been fortunate in the past and have always been upgraded to the Executive Floor, however this may not always happen and it important that they are aware of this.

In Vertretung

Lee Scott

Hilton Hhonors Kundendienst Team
Cadogan Square Glasgow
[email protected]

(all capitalizations and punctuations are exactly as in the letter)