Originally Posted by johnep1
I understand that. I was just speculating as to why the US agent told the OP that the premium envoy award was not available.
As much as I hate to say it, the agent on the other end of the line didn't seem to quite "get it" as much as a more experienced agent might have. Perhaps this is one of the negative effects of outsourcing the agents (I also noticed a distinct non-american accent -- with both agents with whom I spoke -- implying it may be an overseas call center).
Before giving up I may call back once more and make my requests more clear.
Thx,
--goneflyin