I know it must be a substantial undertaking to start an airline, particularly in Detroit. But, that doesn't excuse their poor service, and in particular, almost a YEAR in responding to me and my 5 (count em, FIVE) letters to their offices regarding really lousy service. I was a Peoplexpress fan, and still applaud their achievements; But, I had no serious problems with them, to the point of waiting a year for a simple response. Whenever I had any problem, there was resolution ON THE SPOT, perhaps because everybody was a manager of some sort. But, they're gone too, but maybe Continental is a better place because of them,....To their credit, they got Newark out of the doldrums.