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Old Aug 27, 2005 | 2:12 pm
  #1  
robbob90210
 
Join Date: Jan 2005
Location: Atlanta, US
Programs: QF Gold, SQ KrisFlyer, Citi Plat. . . . . Aussie living in LOTFAP. . EXPEDIA NONSHOPPER Plat/Life
Posts: 164
Problems with Travelocity

Howdy
Ive emailed Travelocity several times about this but cannot get satisfaction, so will try here for some idea's.

My problem.
Living in US with Australian C/C and billing address.

In July 04, I booked and paid for a flight and hotel on the Travelocity website. All smooth sailing, no problemo.

Around December 04, Travelocity changed my account billing information, and took out my billing state in Australia.

Now every time I try and update my account with the correct information I get a server error.
Problem is, Travelocity now say "If you have an Australian CC then you have to use Zuji.com.au for travel"

My issue is that in the billing information, they have every country and even specific AUS states. BUT they wont accept this information.

My next issue is if I use Zuji.com.au, the prices are higher than Travelocity US, and also because my shipping address isnt in Australia, they want to issue paper tickets, thus costing an additional $47.00
And also, they will bill in US dollars. So its a triple hit.

Ive asked them several times why they have the options but dont allow the selections. I also told them they have lost about $10K in travel over the last 7 months, but still they wont inject my account details or do anything to fix the problem.

The word Zuji, comes up every 3rd word. So my last correspondance with them I said "So you want me to use Zuji, and for me to pay a higher price for the same stock, then you want me to pay for paper tickets, then you will bill me in US dollars from an Australian Website".
I also told them, that " beleive it or not there are other places on the Internet to buy air travel and book hotels."
Hmmmm, havent got a reply to that one yet !!!

With increasing CC fraud, I can see why they do this, BUT at the same time its not like ordering a DVD player and shipping it to Nigeria.

Does anybody else have the same issue as me.... Or do you just use your US address as the billing address.

Thanks
Robert
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