Originally Posted by parnel
Look if one is stuck overnight due to flt cancellation because of weather it becomes the pax problem which is fair but if the airline causes it due to a mechanical for example thye pay for the night in a hotel usually and/or they give out miles for that inconvenience. But, if its a complaint over a smaller service issue that is whining to expect miles.
Oh, I completely agree with you about unreasonable expectations when it is not the airline's fault -- we see it all the time. However, a screw up by them must be compensated.
Example: A while back I was flying EWR-YYZ and connecting on to YGK. Weather delays put us 90 minutes late. OK, not AC's fault. Repeat -- NOT AC's FAULT! However, we pull up to the gate, jetway out, door opens, but can't get off. No AC GA to 'escort us to Customs'. Twenty f***ing minutes later, we get off. Despite mad sprint, I miss my flight by 10 minutes. (actually it was still there and was not full, but it was "closed"). Last flight of the night, have to stay in hotel. No compensation at the airport nor after written request.