Originally Posted by azmojo
I can see where if you chose to call instead of using the Internet the "penalty" is justified, but when you have no choice, that's just wrong. That's like paying a "cash register fee" at the grocery store.
Agreed - in fact I support them charging people to call in when they don't have to. Airlines need to capture every nickle they can get...I rather they institute these increases than go BK.
Still, the fee should be waived when AA.com can't handle it