Bookings using Customer Service going from $5 to $8
#1
Original Poster
Join Date: Jul 2003
Location: Australia
Programs: AA Gold
Posts: 113
Bookings using Customer Service going from $5 to $8
Just got off the phone with an AA reservations rep. Was told the ticketing fee was increasing to $8 as of tomorrow (the 24th).
You can still book some tickets online without a service fee.
He justified it be saying all the other airlines had raised their fees.
You can still book some tickets online without a service fee.
He justified it be saying all the other airlines had raised their fees.
Last edited by TaxiApple; Aug 24, 2005 at 10:34 pm
#2
Join Date: Oct 2003
Location: Phoenix, AZ USA
Programs: AA Life Gold, Marriott Platinum Elite
Posts: 471
I still object to being charged a fee for tickets which cAAn't be booked online.
i.e., international AAward tickets.
I can see where if you chose to call instead of using the Internet the "penalty" is justified, but when you have no choice, that's just wrong. That's like paying a "cash register fee" at the grocery store.
i.e., international AAward tickets.
I can see where if you chose to call instead of using the Internet the "penalty" is justified, but when you have no choice, that's just wrong. That's like paying a "cash register fee" at the grocery store.
#3
Join Date: Mar 2004
Location: OKC/DFW
Programs: AA EXP/2 MM
Posts: 9,999
From aa.com:
Note: Reservations ticketed by our reservations offices are subject to a $5.00 USD fee ($8.00 USD effective August 24, 2005).
Note: Reservations ticketed by our airport agents are subject to a $10.00 USD fee ($15.00 USD effective August 24, 2005).
Note: Reservations ticketed by our reservations offices are subject to a $5.00 USD fee ($8.00 USD effective August 24, 2005).
Note: Reservations ticketed by our airport agents are subject to a $10.00 USD fee ($15.00 USD effective August 24, 2005).
#4
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 57,946
Pendejos!!!
I trust EXP bookings remain fee-free...
I trust EXP bookings remain fee-free...
#5
Join Date: Apr 2005
Programs: AA EXP, Starwood Plat
Posts: 305
Let's hope. Of course even now they charge if you are not one of the pax (found this out recently booking award tix for family)
Boo to the zero advance notice by the way.
Originally Posted by Spiff
I trust EXP bookings remain fee-free...
#6
Join Date: Dec 2002
Location: LI, NY
Programs: AA PLT, AAdv since Day One
Posts: 2,682
Originally Posted by TaxiApple
He justified it be saying all the other airlines had raised their fees.
If they could have lived without the increase then they should keep it at $5 and make a point to tell the world that "AA has the lowest reservation fee in the business" or some such marketing spin.
These guys have no imagination.... nor leadership ..... anymore.
#7
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,965
Originally Posted by inlanikai
These guys have no imagination.... nor leadership ..... anymore.
Yeah, but you gotta love their warm and cuddly bosoms...
#8
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,103
How soon a nickel-and-dime practice becomes a dollar or some multiple thereof.
The cost of award tickets (for most AAdvantage members) has been bumped up by $8 per ticket since 2004, right?
At this pace (from the $5 to $8), how soon until the booking fee hits $25?
Anyone who uses vouchers to ticket at the airport is now going to lose $15 or is that waived for EXPs?
The cost of award tickets (for most AAdvantage members) has been bumped up by $8 per ticket since 2004, right?
At this pace (from the $5 to $8), how soon until the booking fee hits $25?
Anyone who uses vouchers to ticket at the airport is now going to lose $15 or is that waived for EXPs?
Last edited by GUWonder; Aug 24, 2005 at 2:07 am
#9
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,511
Originally Posted by azmojo
I still object to being charged a fee for tickets which cAAn't be booked online.
i.e., international AAward tickets.
i.e., international AAward tickets.
Cheers.
#10
Join Date: Feb 2005
Location: BOS
Programs: AA, HH, Marriott Titanium Elite
Posts: 799
Originally Posted by brp
One can do international awards online. Maybe you mean partner awards? In that case, I agree.
Cheers.
Cheers.
#11
Join Date: Mar 2003
Location: PVD
Programs: AA PLT
Posts: 1,292
I rationalize this fee by calling 5-10 times on the same reservation only to make minor changes.
#12
Join Date: Mar 2005
Programs: *wood Gold
Posts: 86
Originally Posted by timid_trnchcoat
I rationalize this fee by calling 5-10 times on the same reservation only to make minor changes.
#13
FlyerTalk Evangelist
Join Date: Mar 1999
Posts: 12,097
Originally Posted by azmojo
I still object to being charged a fee for tickets which cAAn't be booked online. [...] That's like paying a "cash register fee" at the grocery store.
#14
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,511
Originally Posted by wma
Last time I made a "Vocher" reservation I had to make it with a CSR and couldn't make it online. Therefore I would be charged the $8. I thought the $5 was wrong, now it's more wrong.
Cheers.
#15
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,240
Originally Posted by azmojo
I can see where if you chose to call instead of using the Internet the "penalty" is justified, but when you have no choice, that's just wrong. That's like paying a "cash register fee" at the grocery store.
Agreed - in fact I support them charging people to call in when they don't have to. Airlines need to capture every nickle they can get...I rather they institute these increases than go BK.
Still, the fee should be waived when AA.com can't handle it