I've definately noticed fewer awards for irregular ops. Over the past two or three years I've gotten them several times a year. I don't think I've gotten any this year, although I've definately had a few irregular experiences. Some may have been weather related, but some most definately were not.

I always thought it was a nice touch. It wasn't the points as much as the recognition by AC that I had had a bad experience and that they wanted to do something to make it up to me. And they did it without me having to point it out to them first.

I'm not saying that I think they should or shouldn't do it. But I think they used to do it more than they do now, and I think that is was a very effective piece of customer relations. I know it was one of the few things AC did that always made me feel like they genuinely cared whether I had a good experience or not.