I have to agree that FF's should not be comp'ed for anything that is out of AC's control. That being said, anything within there control, should clearly have some sort of comp: technical problems, etc. It is a clear business rule, that you are responsible to deliver what you promise. Example, you schedule a 9am delivery with Purolator. The parcel does arrive until 10am. You don't pay. Now I'm not saying AC should follow to a T, but if they don't deliver as promised due to their own fault, they should be liable in some sense.