<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by NJDavid:
And that little strategy has LOST Continental tons and tons of sales, as I and others buy tickets on airlines that allow their loyal customers to upgrade in advance as promised.</font>
Bew hew.
Every airline goes through this. People quit flying UA and NW because they have service problems. They quit DL and CO for FF benefit reductions. AA for reductions in in-flight service. U for schedule reductions.
People quit flying so many airlines, they end up back at their original carrier, forgetting why they got pissed in the first place. It's entirely circular. The "tons and tons of sales" that leave CO are immediately regained from ex-UA, DL and U passengers. Read untied.com. 90% of the people who post there are the "I'm never flying UA again" type. They gotta go somewhere.
As a NY-based full F passenger on CO, I felt that the airline did a good job addressing my needs. It's the best domestic FC out of New York, with the most non-stop destinations. Nothing they could do on the Onepass side would change that.