Great hotel! ^ Got an upgrade to the executive floor, front desk was great, all employees were courteous and friendly, bed was comfy, restaurant food was high quality and my room was very clean.

In 2005 I switched to Hilton (comped to Gold) since my SPG Gold status expired. If I got treated this way every time, I'd definitely come back to SPG!

So was this some type of fluke, or are people just nicer in Cleveland?