To be fair, we only know one side of this story reported in the country where the deceased had a great deal of power.

For all we know, the sons could have been extremely rude and arrogant demanding passage on a plane they had no right to be on.

For all we know, the sons could have been kind and understanding and the gate agent could have been extremely rude and arrogant.

So, a business changes its travel arrangments completely based on what it was told by two people that we readers know nothing about.

It happens every day. It does not automatically make AA the bad guy.

drewman