I am Silver on CO so my upgrade ability is very tenuous. This being the case I always have my travel agent request exit row as I am 6'3". My travel agent has to call CO. 90% of the time she can get me assigned to the exit row. Occasionally she gets a customer service-(oxymoron)- agent that refuses. She keeps calling back until she finds one that will comply. My biggest problem is getting bulk head seating at time of booking. Before I was Elite I was told they were holding bulk head for Elites. Now that I am Elite I am told they are holding them for wheel chair and infirmed customers.. ???