Originally Posted by Alysia
I just turned in an Avis car that I picked up on Thursday at MCO. On Friday evening, I realized that the registration was expired on the car. I called Avis & they said that they would bring me another car within 1.5 hours. I waited & they never came. On Saturday morning, I called again & told them about the previous night. They told me they'd have a car out to me within an hour. They never came. This morning when I turned in the car I complained to the attendent & he gave me a $25 coupon towards a future rental.
That makes me angry. The easiest fix is to send the registration and sticker to the hotel, not a whole new car. I, myself, have made hotel runs like that and fixed it myself. The "send you a new car" is a function of the roadside service that avis has as bieng lax. This is one of the few times you will hear me speak ill will about avis. It was a horrible decision to allow "budget's" roadside network to handle both brands under the Avis Name. We did better before the Cendant/Avis/budget Merger on this aspect. Grrr. And you should have gotten the 25 dollar coupon regardless of the roadside service snafus. For that they should have discounted the rental as well. My opinion...and im only one person.