I have been having problems too. I sent them a bank mail on January 31. When the account was still open on February 6, I called Compubank and requested it be closed as I had stated in my bank mail. The rep pulled the bank mail up and admitted it was overlooked. He said he would get it taken care of. The account was deactivated on-line the next day, but still no check. I called again today and was told it takes 7-10 Business days to get the check. Its been 7 days already....we'll see if I get my money by the end of next week.