I have always felt a bit underwhelmed with Avis - even at times when I was a frequent renter at the same station - 1 or 2 rentals a week.

Through my airline FF card I have recently received a AVIS Presidents Club card, and must admit - having used it recently a couple of times in the US - that I almost feel as if it is a different company - in terms of willingness to assist and help.

I gues that the situations are not comparable - but still kudos to Avis for the service they provide at that level.

Cheers

Thomas