My name wasn't on the #1 Gold board twice now at LAS. Both times I had to join the Gold line inside and put up with further delays while the agent called the Supervisor over to figure out why they dropped the ball. The second time this happened I pointed out the same thing happened before, but nobody said much, they just scratched their heads over it.
If I ever rent from Hertz in LAS again, I plan on directly phoning that office one day ahead and verify everything is in order to avoid another screw-up.