Originally Posted by Mountain Trader

I think Customer Care commits to answers in 30 days. I mailed a letter in mid-June and my response was mailed by Delta 27 days later. By the way, my situation was quite complex and Delta's answer was very detailed and addressed almost all the issues.

While I am sympathetic to the OP having been real late twice in a row, it's not clear to me what Customer Care could do after the fact, other than apologize.